For most of the process it will sit ~1 GB memory, then unexpectedly spike. No change.ĮDIT 3: Users do multiple things on the PC, like using MicroStation and Photoshop. UPDATE: After a little digging and research, I have discovered this may be being caused by a buildup in temporary memory, so I have created a dll that (should) empty the unused RAM. When I stop these processes, if I have a file I am attempting to view, it just automatically restarts the processes, but if I have already loaded a preview, the processes end, but the preview disappears. I also found that during this process, there is 4 instances of Adobe Reader running, anywhere between 4,000 and 300,000 MB of memory. A 500 KB file might take 2 minutes to load, whereas a 5 MB file might only take 30 seconds. (It still runs slowly with out any other programs running)ĮDIT 2: File size does not seem to affect the process in any way. They are using additional programs at the same time, but that doesn't seem to affect this.
NOTE – these files all do have previews, as when the users switch PCs, they are able to see the previews that were previously "unavailable" on the first PC.ĮDIT: After some investigation, the PC's don't seem to be running hot, the memory isn't running exceptionally high, and the memory seems to be sitting comfortably at ~50%. On another PC, the preview pane simply just stays blank.Īll PCs have Adobe Reader XI, and one has Adobe Acrobat XI as well.ĭoes anyone know what might be causing this issue? Currently, the users have to "hot seat" to continue their work.On one PC, it says "No preview available" (even though there should be).After a while (~an hour) the preview pane no longer shows the preview. Some users in our office use the preview pane in the windows explorer to view PDF's.
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